Senior CSR & Teller — Customer Experience Leader

Fifth Third Bank; South Carolina; On-site; USD 21,000 - 30,000; Full time

Job summary

Lead CSR / Teller role at Fifth Third Bank in Indianapolis, IN, focusing on delivering outstanding customer service and guiding clients to the right financial solutions. You will handle daily cash, support bank operations, and train new staff while upholding confidentiality and risk controls.

Responsibilities include deepening customer relationships, referring to bankers, and collaborating with the Financial Center Manager on reports and policy adherence. Flexibility in scheduling is required.

Qualifications

• High school diploma or GED required.
• In-depth knowledge of retail policies and procedures.
• Ability to interact comfortably with the public.
• Flexibility in scheduling and strong problem solving.

Responsibilities

• Deepen relationships and guide customers to financial solutions.
• Provide follow up and resolve customer questions.
• Maintain confidentiality of customer information and adhere to ethics.
• Collaborate with Financial Center Manager on monthly counts and FCA requests.
• Refer customers to Bankers and business partners for consultative conversations.

Skills

Cash handling

Customer service

Leadership

Communication

Education

High school diploma/GED

Job description

Lead CSR / Teller role at Fifth Third Bank in Indianapolis, IN, focusing on delivering outstanding customer service and guiding clients to the right financial solutions. You will handle daily cash, support bank operations, and train new staff while upholding confidentiality and risk controls.

Responsibilities include deepening customer relationships, referring to bankers, and collaborating with the Financial Center Manager on reports and policy adherence. Flexibility in scheduling is required.