CSR Teller — Flexible Scheduling & Customer Care

Fifth Third; North College Hill (OH); On-site; USD 31,000 - 48,000; Full time

Job summary

Fifth Third Bank in Cincinnati is seeking a CSR/Teller to deliver exceptional customer service, handle cash, and support daily banking operations.

You will refer customers to bankers for consultative conversations, process referrals, and maintain confidentiality while adhering to policies.

Join a team committed to ethical behavior, risk awareness, and community service, with opportunities to grow within the bank.

Qualifications

• High school diploma or GED.
• Experience with cash handling.
• Ability to interact with the public.
• Understanding of retail policies and procedures.
• Strong judgment and problem-solving.
• Commitment to Fifth Third’s core values.
• Flexibility in scheduling.

Responsibilities

• Deepen relationships and guide customers to financial solutions.
• Provide follow up to customer questions and find solutions.
• Be responsive with correspondence to keep lines of communication open.
• Maintain customer confidentiality.
• Refer customers to Bankers and partners for consultative conversations.
• Handle consumer and business customer problems with professionalism.
• Demonstrate sound judgment in decision making and policy adherence.
• Perform daily office responsibilities with the platform team.
• Maintain balancing records in line with policy and correct outages.

Skills

Cash handling

Customer service

Public interaction

Retail banking knowledge

Integrity

Education

High school diploma/GED

Job description

Fifth Third Bank in Cincinnati is seeking a CSR/Teller to deliver exceptional customer service, handle cash, and support daily banking operations.

You will refer customers to bankers for consultative conversations, process referrals, and maintain confidentiality while adhering to policies.

Join a team committed to ethical behavior, risk awareness, and community service, with opportunities to grow within the bank.