Senior CSR/Teller: Elevate Customer Experience

Fifth Third Bank; Westerville (OH); On-site; USD 32,000 - 48,000; Full time

Job summary

Fifth Third Bank in Westerville, OH is seeking a Lead CSR/Teller to provide exceptional customer service and support the banking team. You will handle daily office tasks, balance cash, and refer customers to bankers and partners for tailored solutions.

The role requires a high school diploma, strong cash handling skills, and the ability to interact confidently with customers. The position emphasizes ethical conduct and teamwork within a dynamic retail banking environment.

Qualifications

• High school diploma or GED required.
• Experience handling cash and balancing cash drawer.
• Strong customer service mindset and ability to maintain confidentiality.
• Ability to interact confidently with the public and maintain professional demeanor.

Responsibilities

• Deliver excellent customer service in all interactions and refer customers to appropriate partners.
• Collaborate with the Financial Center Manager to complete monthly procedures and FCA requests.
• Perform daily office duties with CSR and Bankers to maintain efficient operations.
• Maintain accuracy in balancing records and resolve outages per policy.
• Stay updated on bank policies and center procedures and train new CSR staff.

Skills

Cash handling

Customer service

Retail policies

Interpersonal skills

Education

High School Diploma

Job description

Fifth Third Bank in Westerville, OH is seeking a Lead CSR/Teller to provide exceptional customer service and support the banking team. You will handle daily office tasks, balance cash, and refer customers to bankers and partners for tailored solutions.

The role requires a high school diploma, strong cash handling skills, and the ability to interact confidently with customers. The position emphasizes ethical conduct and teamwork within a dynamic retail banking environment.