Senior CSR & Teller — Bilingual Leader (Spanish)

Fifth Third; United States; On-site; USD 32,000 - 52,000; Full time

Job summary

Fifth Third Bank in Hilliard, OH is seeking an experienced Lead CSR/Teller to deliver outstanding customer service, manage cash handling, and support daily branch operations.

You will collaborate with the Financial Center Manager, handle referrals to bankers and partners, and help train new CSRs while upholding the bank's policies and values. This is a full-time role with flexible scheduling and a focus on community service.

Qualifications

• High school diploma or GED.
• Experience with cash handling.
• In-depth knowledge of retail policies and procedures.
• Ability to interact confidently with the public.
• Strong initiative and sound judgment in decision-making.
• Ability to lead and assist both customers and team.
• Commitment to Fifth Third core values and inclusive culture.
• Flexible scheduling availability.

Responsibilities

• Provide excellent customer service and refer customers to the appropriate partner.
• Collaborate with branch manager to complete monthly cash counts.
• Prepare daily office responsibilities ensuring efficient operation.
• Maintain accurate balancing records and resolve issues.
• Assist in training new Customer Service Representatives.
• Identify customer needs and refer to bankers or partners.

Skills

Cash handling

Retail policies

Public interaction

Initiative

Leadership

Core values

Scheduling flexibility

Education

High school diploma or GED

Job description

Fifth Third Bank in Hilliard, OH is seeking an experienced Lead CSR/Teller to deliver outstanding customer service, manage cash handling, and support daily branch operations.

You will collaborate with the Financial Center Manager, handle referrals to bankers and partners, and help train new CSRs while upholding the bank's policies and values. This is a full-time role with flexible scheduling and a focus on community service.