Senior CSR/Teller: Elevate Customer Experience & Referrals

Fifth Third Bank; Cleveland (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

Fifth Third Bank is seeking a Lead CSR/Teller in Cincinnati, OH. The role focuses on delivering exceptional customer service, managing cash handling, and supporting retail banking operations.

The position requires strong knowledge of retail policies, effective public interaction, and leadership to guide both customers and team members. Flexible scheduling and adherence to company values are essential.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience.
• In-depth knowledge of retail policies and procedures.
• Ability to interact confidently with the public and adhere to dress codes.
• Strong initiative, judgment, and problem-solving skills.

Responsibilities

• Provide excellent customer service and refer customers to Bankers and business partners as needed.
• Collaborate with Financial Center Manager to ensure monthly cash counts and FCA requests.
• Perform daily office duties and support a smooth operation.
• Maintain policy-compliant balancing records and assist others as needed.
• Train newly hired Customer Service Representatives.

Skills

Cash handling

Customer service

Public interaction

Leadership

Communication

Education

High school diploma/GED

Job description

Fifth Third Bank is seeking a Lead CSR/Teller in Cincinnati, OH. The role focuses on delivering exceptional customer service, managing cash handling, and supporting retail banking operations.

The position requires strong knowledge of retail policies, effective public interaction, and leadership to guide both customers and team members. Flexible scheduling and adherence to company values are essential.