Lead CSR & Teller: Customer Experience Leader

Fifth Third Bank; Florida; On-site; USD 38,000 - 52,000; Full time

Job summary

Fifth Third Bank is seeking a Lead CSR / Teller at Park Boulevard to deliver exceptional customer care, handle daily transactions, and resolve inquiries in line with bank policies. The role blends frontline service with leadership, guiding CSRs and ensuring accurate processing.

You will promote trust, handle cash operations, and refer customers to specialists for products and services. The position requires at least 3 years of CSR experience, strong math and communication skills, and the ability

Qualifications

• High school diploma or GED required.
• 3+ years CSR experience preferred.
• Strong math and numerical skills helpful.
• Excellent written and verbal communication abilities.
• Ability to lead, train, and mentor other CSRs.
• Flexible scheduling and teamwork abilities.

Responsibilities

• Provide premier customer service for daily transactions and inquiries.
• Refer customers to appropriate partners for products and services.
• As Lead, monitor CSR operations and delegate tasks as needed.
• Maintain confidentiality and ensure bank policies and risk controls.
• Assist in training and developing new CSRs and staff.
• Support sales referrals and refer opportunities to product specialists.

Skills

Customer service

Communication

Leadership

Teamwork

Problem solving

Initiative

Time management

Education

High school diploma / GED

Job description

Fifth Third Bank is seeking a Lead CSR / Teller at Park Boulevard to deliver exceptional customer care, handle daily transactions, and resolve inquiries in line with bank policies. The role blends frontline service with leadership, guiding CSRs and ensuring accurate processing.

You will promote trust, handle cash operations, and refer customers to specialists for products and services. The position requires at least 3 years of CSR experience, strong math and communication skills, and the ability