Lead CSR & Teller — Customer Experience Leader

Fifth Third Bank; Mack (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare benefits

Job summary

Fifth Third Bank in Cincinnati, Ohio is seeking a Lead CSR/Teller for the Mack, OH location. You will deliver excellent customer service, handle cash, and work with bankers to maintain a smooth office operation.

This role emphasizes risk awareness, policy adherence, and leadership of junior staff. The compensation reflects the broad pay range across the U.S. and benefits to support employees and families.

Qualifications

• High school diploma or GED required.
• Strong customer service and cash handling skills.
• Ability to build rapport and refer customers to appropriate partners.

Responsibilities

• Provide excellent customer service and listen to customer needs.
• Handle cash and maintain balancing records per policy.
• Collaborate with managers to ensure office efficiency.
• Refer customers to bankers and business partners for consultative conversations.
• Maintain confidentiality and adhere to the bank's code of conduct.

Job description

Fifth Third Bank in Cincinnati, Ohio is seeking a Lead CSR/Teller for the Mack, OH location. You will deliver excellent customer service, handle cash, and work with bankers to maintain a smooth office operation.

This role emphasizes risk awareness, policy adherence, and leadership of junior staff. The compensation reflects the broad pay range across the U.S. and benefits to support employees and families.