Lead CSR & Teller – Customer Experience Leader

Fifth Third; Cincinnati (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Fifth Third Bank in Cincinnati, OH is seeking a Lead CSR/Teller to deliver outstanding customer service, handle cash, and refer customers to bankers for consultative conversations. The role emphasizes risk awareness, ethical behavior, and supporting daily office operations with the CSR and Bankers.

You will work under the Financial Center Manager to ensure accurate cash counts, monthly FCA requests, and timely service, while training new staff and guiding customers through financial products and

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience.
• Knowledge of retail policies and procedures.
• Ability to interact confidently with the public.
• Flexible scheduling required.

Responsibilities

• Provide excellent customer service in all interactions.
• Refer customers to appropriate business partner for a consultative conversation.
• Collaborate with Financial Center Manager to ensure monthly cash counts.
• Perform daily office responsibilities to maintain efficient operation.
• Maintain a balancing record in line with policy and assist others as needed.
• Assist in training newly hired Customer Service Representatives.

Skills

Customer service

Cash handling

Public interaction

Flex scheduling

Education

High school diploma/GED

Job description

Fifth Third Bank in Cincinnati, OH is seeking a Lead CSR/Teller to deliver outstanding customer service, handle cash, and refer customers to bankers for consultative conversations. The role emphasizes risk awareness, ethical behavior, and supporting daily office operations with the CSR and Bankers.

You will work under the Financial Center Manager to ensure accurate cash counts, monthly FCA requests, and timely service, while training new staff and guiding customers through financial products and