Lead CSR & Teller - Elevate Customer Experience (Columbus)

Fifth Third Bank; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank in Columbus, Ohio is seeking a Lead CSR/Teller in West Henderson to deliver exceptional customer service, handle complex duties, and support daily operations.

You will collaborate with the Financial Center Manager, assist in training staff, refer customers to bankers, and uphold the bank's policies while maintaining confidentiality and strong integrity. The role emphasizes risk-aware service, accurate cash handling, and a focus on customer experience across all interactions.

Qualifications

• High school diploma or GED required.
• Ability to handle cash and operate in a retail banking environment.
• Strong interpersonal skills and integrity.
• Willingness to work flexible hours.

Responsibilities

• Provide excellent customer service in all interactions and refer customers to appropriate partners for consultative conversations.
• Assist in daily office and financial center operations, ensure cash counts and FCA requests are completed.
• Maintain confidentiality and adhere to policies, codes of ethics, and risk management practices.
• Refer customers to Bankers and partners for additional services and track referrals.
• Assist in training newly hired staff and support the team to maintain accuracy and efficiency.

Skills

Cash handling

Customer service

Communication skills

Leadership

Judgment & problem solving

Flexibility scheduling

Education

High school diploma/GED

Job description

Fifth Third Bank in Columbus, Ohio is seeking a Lead CSR/Teller in West Henderson to deliver exceptional customer service, handle complex duties, and support daily operations.

You will collaborate with the Financial Center Manager, assist in training staff, refer customers to bankers, and uphold the bank's policies while maintaining confidentiality and strong integrity. The role emphasizes risk-aware service, accurate cash handling, and a focus on customer experience across all interactions.