Banking Concierge & Teller – Customer Experience

Fifth Third; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank is seeking a dedicated CSR/Teller for our Cincinnati, OH location. You will deliver exceptional customer service, handle daily cash transactions, and refer clients to banking partners for tailored financial solutions.

Adherence to policies and ethical standards is essential while maintaining confidentiality. The role emphasizes accurate balancing, ongoing knowledge of branch procedures, and professional handling of inquiries.

Qualifications

• High school diploma or GED required.
• Ability to handle cash accurately and maintain confidentiality.
• Strong interpersonal skills for customer interactions.
• Good judgment and adherence to bank policies and procedures.

Responsibilities

• Provide excellent customer service in all interactions.
• Refer customers to appropriate business partners for consultative conversations.
• Follow Bancorp Code of Conduct and Ethics.
• Maintain a balancing record and update knowledge of bank policies.
• Handle consumer and business customer problems with professionalism and escalate where needed.

Skills

Cash handling

Public interaction

Problem resolution

Judgment

Education

High school diploma/GED

Job description

Fifth Third Bank is seeking a dedicated CSR/Teller for our Cincinnati, OH location. You will deliver exceptional customer service, handle daily cash transactions, and refer clients to banking partners for tailored financial solutions.

Adherence to policies and ethical standards is essential while maintaining confidentiality. The role emphasizes accurate balancing, ongoing knowledge of branch procedures, and professional handling of inquiries.