Senior CSR/Teller: Elevate Customer Experience

Fifth Third Bank; West Chicago (IL); On-site; USD 44,000 - 68,000; Full time

Job summary

Fifth Third Bank is seeking a Lead CSR/Teller at the West Chicago Financial Center to deliver exceptional customer service and guide customers to appropriate partners for their financial needs.

The role requires handling cash daily, training new staff, and adhering to company policy with integrity. Based in West Chicago, it emphasizes teamwork within a supportive, inclusive banking environment and a strong focus on risk-aware, compliant service.

Qualifications

• High school diploma or GED required.
• Ability to handle cash extensively.
• Strong knowledge of retail policies and procedures.
• Professional interaction with the public and colleagues.

Responsibilities

• Provide excellent customer service and deepen customer relationships.
• Collaborate with the Financial Center Manager on cash counts and FCA requests.
• Refer customers to bankers and partners for consultative conversations.
• Assist in training new Customer Service Representatives.

Education

High school diploma/GED

Job description

Fifth Third Bank is seeking a Lead CSR/Teller at the West Chicago Financial Center to deliver exceptional customer service and guide customers to appropriate partners for their financial needs.

The role requires handling cash daily, training new staff, and adhering to company policy with integrity. Based in West Chicago, it emphasizes teamwork within a supportive, inclusive banking environment and a strong focus on risk-aware, compliant service.