Lead CSR & Teller — Elevate Customer Experience

Fifth Third Bank; United States; Remote; USD 44,000 - 68,000; Full time

Job summary

Fifth Third Bank in West Chicago, Illinois, is seeking a Lead CSR/Teller to provide exemplary customer service, manage cash and office duties, and refer customers to bankers for tailored financial solutions.

The role requires strong interaction with the public, adherence to policies, and leadership in guiding teammates while maintaining a trusted, confidential environment. Competitive base pay and comprehensive benefits accompany the position.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience.
• In-depth knowledge of retail policies and procedures to perform duties with minimal supervision.
• Ability to interact comfortably with the public and maintain a professional appearance.
• Demonstrates initiative, sound judgment and problem-solving abilities.
• Leads and serves as a resource for customers and teammates, upholding company values.

Responsibilities

• Deepen relationships with customers by listening to needs and guiding them to suitable financial solutions.
• Provide follow-up and timely responses to customer questions or issues.
• Maintain confidential handling of customer information and adhere to the Bank's ethics policies.
• Collaborate with the Financial Center Manager to complete monthly cash counts and FCA requests.
• Perform daily office tasks with the CSR and Bankers to keep operations efficient and accurate.
• Train newly hired Customer Service Representatives and support referrals to bankers and business partners.

Skills

Customer service

Cash handling

Public interaction

Decision making

Leadership

Scheduling flexibility

Education

High school diploma/GED

Job description

Fifth Third Bank in West Chicago, Illinois, is seeking a Lead CSR/Teller to provide exemplary customer service, manage cash and office duties, and refer customers to bankers for tailored financial solutions.

The role requires strong interaction with the public, adherence to policies, and leadership in guiding teammates while maintaining a trusted, confidential environment. Competitive base pay and comprehensive benefits accompany the position.