Senior CSR & Teller: Elevate Customer Experience

Fifth Third; West Chicago (IL); On-site; USD 44,000 - 68,000; Full time

Job summary

Fifth Third Bank in West Chicago, IL is seeking a Lead CSR/Teller to deliver outstanding customer service while guiding customers to the right banking solutions. You will supervise daily office tasks, assist in training new associates, and maintain accuracy in cash handling and records.

The role emphasizes trust, confidentiality, and adherence to policies as part of our One Bank culture. Strong communication and judgement help you resolve issues and support team goals.

Qualifications

• High school diploma or GED is required.
• Experience with cash handling and basic banking transactions.
• Knowledge of retail policies and procedures to perform duties with limited supervision.
• Ability to interact confidently with the public and maintain confidentiality.
• Willingness to take initiative, exercise judgment, and train new staff.
• Demonstrates Fifth Third core values and teamwork with a flexible schedule.

Responsibilities

• Provide excellent customer service and guide customers to appropriate banking solutions.
• Maintain cash balancing records and assist with daily office duties.
• Refer customers to bankers and partners for consultative conversations.
• Support training for new Customer Service Representatives.
• Protect customer information and adhere to policies and risk guidelines.
• Collaborate with the Financial Center Manager to ensure smooth operations.

Skills

Cash handling

Retail policies

Customer interaction

Leadership

Decision making

Scheduling flexibility

Integrity & values

Education

High school diploma/GED

Job description

Fifth Third Bank in West Chicago, IL is seeking a Lead CSR/Teller to deliver outstanding customer service while guiding customers to the right banking solutions. You will supervise daily office tasks, assist in training new associates, and maintain accuracy in cash handling and records.

The role emphasizes trust, confidentiality, and adherence to policies as part of our One Bank culture. Strong communication and judgement help you resolve issues and support team goals.