Lead CSR & Teller — Elevate Customer Experience

Fifth Third; Chicago (IL); On-site; USD 44,000 - 68,000; Full time

Job summary

Fifth Third Bank is hiring a Lead CSR / Teller at the Stony Island location in Chicago for a full-time role. You will deliver outstanding customer service, perform cash handling duties, and refer customers to bank professionals for tailored financial solutions.

The role requires leadership within the team, adherence to bank policies, and the ability to manage daily operations while maintaining confidentiality and trust with customers. Competitive benefits accompany the position.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience.
• Knowledge of retail policies and procedures.

Responsibilities

• Provide excellent customer service and refer customers to bankers for consultative conversations.
• Collaborate with Financial Center Manager to ensure monthly cash counts.
• Assist in training newly hired Customer Service Representatives.
• Maintain balancing records and respond to outages as needed.

Skills

Interpersonal skills

Cash handling

Leadership

Problem solving

Education

High school diploma/GED

Job description

Fifth Third Bank is hiring a Lead CSR / Teller at the Stony Island location in Chicago for a full-time role. You will deliver outstanding customer service, perform cash handling duties, and refer customers to bank professionals for tailored financial solutions.

The role requires leadership within the team, adherence to bank policies, and the ability to manage daily operations while maintaining confidentiality and trust with customers. Competitive benefits accompany the position.