Lead CSR/Teller – Customer Care & Banking Operations

Fifth Third Bank

Chicago (IL)

On-site

USD 44,000 - 68,000

Full time

6 days ago

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Job summary

Fifth Third Bank is seeking a Lead CSR/Teller at McKinley Park in Chicago. This full-time role focuses on delivering exceptional customer service, managing cash handling, and guiding clients to the right financial solutions.

You will work with the Financial Center Manager to ensure accurate cash counts, FCA reporting, and efficient office operations. The position requires strong communication, ethical conduct, and leadership to support customers and teammates while upholding bank policies and a

Qualifications

High school diploma/GED required.
Extensive cash handling experience.
In-depth knowledge of retail policies and procedures.
Ability to interact confidently with the public.
Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
Act as a leader and a resource for both customers and platform team.
Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.
Flexibility in scheduling.

Responsibilities

Deepen relationships and treat customers with genuine care by listening to their specific needs and guiding them to suitable financial solutions.
Provide follow up to customer questions and resolve issues.
Be responsive and timely with correspondence to keep lines of communication open and clear.
Maintain confidentiality of customer information.
Follow Bancorp Code of Conduct and Ethics and related policies.