Lead CSR/Teller: Elevate Customer Experience & Leadership

Fifth Third; Glen Ellyn (IL); On-site; USD 44,000 - 68,000; Full time

Job summary

Fifth Third Bank in Glen Ellyn, Illinois is seeking a Lead CSR/Teller role. The position entails delivering excellent customer service, handling daily transactions, and guiding junior CSRs within policy and risk guidelines.

Responsibilities include assisting with bank operations, ensuring accurate balancing, and referring customers to partners for products and services to meet personal and bank goals. This is a full-time role with a base pay range reflective of U.S. positions.

Qualifications

• Minimum of 3 years CSR experience.
• Ability to perform advanced math functions.
• Strong written and verbal communication.

Responsibilities

• Provide premier customer service with a friendly, professional demeanor and problem resolution.
• Lead CSR/Teller responsibilities and assist management with CSR training and operations as needed.
• Maintain knowledge of bank policies and ensure compliance with risk management practices.

Skills

CSR experience

Mathematical ability

Customer service

Communication skills

Education

High school diploma/GED

Job description

Fifth Third Bank in Glen Ellyn, Illinois is seeking a Lead CSR/Teller role. The position entails delivering excellent customer service, handling daily transactions, and guiding junior CSRs within policy and risk guidelines.

Responsibilities include assisting with bank operations, ensuring accurate balancing, and referring customers to partners for products and services to meet personal and bank goals. This is a full-time role with a base pay range reflective of U.S. positions.