Senior CSR & Teller Lead - Customer Experience

Fifth Third; Chicago (IL); Hybrid; USD 44,000 - 68,000; Full time

Job summary

Fifth Third in West Chicago, IL seeks a Lead CSR/Teller to provide outstanding customer service, handle cash with precision, and guide a team in daily operations. You will work closely with managers to reference customers to bankers for consultative conversations, ensuring confidential handling of all information and adherence to bank policies.

The role emphasizes leadership, cross-functional collaboration, and a strong commitment to accurate cash management and exceptional customer experience.

Qualifications

• High school diploma/GED.
• Work involves extensive cash handling.
• Knowledge of retail policies and procedures.
• Ability to interact comfortably and confidently with the public.
• Demonstrated leadership and ability to guide a team.
• Flexibility in scheduling.

Responsibilities

• Provide excellent customer service and refer customers to Bankers for consultative conversations.
• Collaborate with Financial Center Manager to ensure cash counts are completed.
• Perform daily office responsibilities to maintain efficient operation.
• Maintain balancing records and correct outages per policy.
• Assist in training newly hired Customer Service Representatives.
• Identify customer needs and refer appropriately to Bankers and business partners for referrals.

Skills

Cash handling

Customer service

Leadership

Decision making

Problem solving

Communication

Flexibility

Education

High school diploma/GED

Job description

Fifth Third in West Chicago, IL seeks a Lead CSR/Teller to provide outstanding customer service, handle cash with precision, and guide a team in daily operations. You will work closely with managers to reference customers to bankers for consultative conversations, ensuring confidential handling of all information and adherence to bank policies.

The role emphasizes leadership, cross-functional collaboration, and a strong commitment to accurate cash management and exceptional customer experience.