Senior CSR/Teller - Customer Experience Leader (Bilingual)

Fifth Third Bank; Itasca (IL); On-site; USD 44,000 - 68,000; Full time

Job summary

Fifth Third Bank in Itasca, IL is seeking a Lead CSR/Teller to provide exceptional customer service and handle complex banking duties. This role requires Spanish A Plus and strong cash handling, with accountability for risk management and adherence to bank policies.

The position involves supporting the Financial Center Manager in daily operations, processing monthly counts, referrals to bankers, and staff training.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience.
• Strong knowledge of retail policies and procedures.
• Professional dress and ability to engage with the public.
• Ability to take initiative, exercise judgment and resolve problems.

Responsibilities

• Provide excellent customer service in all interactions and refer to appropriate partners.
• Deepen relationships by listening, asking questions, and guiding customers to meet financial needs.
• Respond promptly to customer questions and follow up with solutions.
• Maintain confidentiality and uphold ethical standards per bank policies.
• Collaborate with the Financial Center Manager for cash counts and FCA requests.
• Assist in training newly hired CSRs and support the team.
• Refer customers to bankers and partners for consultative conversations.

Skills

Cash handling

Customer service

Leadership

Problem solving

Policy adherence

Scheduling flexibility

Public interaction

Team collaboration

Education

High school diploma/GED

Job description

Fifth Third Bank in Itasca, IL is seeking a Lead CSR/Teller to provide exceptional customer service and handle complex banking duties. This role requires Spanish A Plus and strong cash handling, with accountability for risk management and adherence to bank policies.

The position involves supporting the Financial Center Manager in daily operations, processing monthly counts, referrals to bankers, and staff training.