Lead CSR/Teller — Customer Experience Leader

Fifth Third Bank; Waukegan (IL); In loco; USD 44.000 - 68.000; Tempo pieno

Descrizione del lavoro

Fifth Third Bank in Waukegan, IL is seeking a Lead CSR/Teller to deliver exceptional customer service, handle daily cash tasks, and refer customers to bankers for tailored financial solutions. You will support the Financial Center Manager, maintain accurate cash counts, ensure confidentiality, and assist in training new CSRs, promoting the bank’s values and risk awareness.

This full-time position offers a stable career path in a community bank with comprehensive benefits and opportunities for

Competenze

• High school diploma or GED.
• Extensive cash handling experience.
• Knowledge of retail banking policies and procedures.
• Ability to interact comfortably with the public.

Mansioni

• Deepen relationships by listening to customers and guiding them to appropriate financial solutions.
• Provide prompt follow-up and resolve customer questions.
• Maintain timely correspondence and clear communication with customers.
• Keep customer information confidential and secure.
• Adhere to Bancorp Code of Business Conduct and Ethics.
• Assist in training newly hired CSRs and support staff.
• Refer customers to Bankers and business partners for consultative conversations.

Formazione

High school diploma/GED

Descrizione del lavoro

Fifth Third Bank in Waukegan, IL is seeking a Lead CSR/Teller to deliver exceptional customer service, handle daily cash tasks, and refer customers to bankers for tailored financial solutions. You will support the Financial Center Manager, maintain accurate cash counts, ensure confidentiality, and assist in training new CSRs, promoting the bank’s values and risk awareness.

This full-time position offers a stable career path in a community bank with comprehensive benefits and opportunities for