Lead CSR/Teller - Naperville: Customer Experience Leader

Fifth Third Bank; Naperville (IL); In loco; USD 44.000 - 68.000; Tempo pieno

Descrizione del lavoro

Fifth Third Bank in Naperville, IL is seeking a Lead CSR/Teller for a full-time role. You will provide excellent customer service, deepen relationships, and refer customers to bankers and partners for consultative conversations.

You will work with the Financial Center Manager on daily operations, cash counts, and policy compliance, ensuring a secure and efficient office environment. Strong communication and leadership abilities are required.

Competenze

• High school diploma or GED required.
• Excellent cash handling accuracy and integrity.
• Strong interpersonal and communication skills.
• Ability to lead and train new staff.
• Knowledge of bank policies and procedures.

Mansioni

• Deepen relationships with customers and guide to appropriate products and services.
• Provide follow up and address customer questions and issues.
• Maintain confidentiality and handle customer information responsibly.
• Collaborate with the Financial Center Manager to complete monthly cash counts and FCA requests.
• Refer customers to Bankers and business partners for consultative conversations.
• Assist in training newly hired Customer Service Representatives.

Conoscenze

Cash handling

Customer service

Leadership

Team collaboration

Conflict resolution

Formazione

High school diploma/GED

Descrizione del lavoro

Fifth Third Bank in Naperville, IL is seeking a Lead CSR/Teller for a full-time role. You will provide excellent customer service, deepen relationships, and refer customers to bankers and partners for consultative conversations.

You will work with the Financial Center Manager on daily operations, cash counts, and policy compliance, ensuring a secure and efficient office environment. Strong communication and leadership abilities are required.