Lead CSR & Teller: Customer Experience Leader

Fifth Third Bank; Chicago (IL); In loco; USD 44.000 - 68.000; Tempo pieno

Descrizione del lavoro

Fifth Third Bank in Olympia Fields, IL is seeking a Lead CSR/Teller to deliver premier customer service, handle daily transactions, and resolve inquiries with tact and accuracy, while upholding bank policies and risk controls. This full-time role requires at least 3 years of CSR experience, strong math and communication skills, leadership ability, and flexibility to adapt to a team environment.

You will coach staff, supervise operations behind the CSR line, and help drive sales referrals in line

Competenze

• High school diploma or GED required.
• Minimum of 3 years of CSR experience.
• Ability to perform advanced math functions.
• Strong written and verbal communication skills.
• Ability to lead and work in a team; flexible scheduling.

Mansioni

• Provide premier customer satisfaction with a friendly demeanor.
• Maintain knowledge of bank policies and procedures.
• Answer customer questions and resolve problems.
• Lead CSR staff and monitor operations behind the CSR line.
• Refer customers to business partners for selling and cross-selling bank products.
• Meet or exceed sales referrals as set by management.

Conoscenze

Customer service

Mathematical skills

Communication skills

Leadership

Teamwork

Problem solving

Formazione

High school diploma/GED

Descrizione del lavoro

Fifth Third Bank in Olympia Fields, IL is seeking a Lead CSR/Teller to deliver premier customer service, handle daily transactions, and resolve inquiries with tact and accuracy, while upholding bank policies and risk controls. This full-time role requires at least 3 years of CSR experience, strong math and communication skills, leadership ability, and flexibility to adapt to a team environment.

You will coach staff, supervise operations behind the CSR line, and help drive sales referrals in line