Lead CSR & Teller — Banking Customer Champion

Fifth Third; Harvey (IL); On-site; USD 44,000 - 68,000; Full time

Job summary

Fifth Third Bank in Harvey, IL, is seeking a Lead CSR/Teller to deliver premier customer service and manage front-desk operations. As part of the role, you will supervise CSR activity, train new staff, and refer customers to banking partners for cross-selling opportunities.

You will handle daily transactions, cash withdrawals, night deposits, and maintain compliance with bank policies while building trust with customers and ensuring a positive banking experience.

Qualifications

• High school diploma or GED required.
• 3+ years CSR experience with knowledge of retail banking policies.
• Ability to perform advanced math functions.
• Strong communication and interpersonal abilities.
• Proven leadership and teamwork skills.
• Flexible scheduling availability.

Responsibilities

• Lead CSR/Teller in Harvey to oversee daily operations.
• Promote premier customer service and refer customers to partners.
• Handle cash withdrawals, check signing, and night deposits.
• Ensure compliance with bank policies and risk procedures.
• Coach and train new CSRs as needed.
• Meet or exceed sales referrals as set by management.

Skills

Customer service

Communication skills

Mathematics

Leadership

Teamwork

Scheduling flexibility

Education

High school diploma or GED

Job description

Fifth Third Bank in Harvey, IL, is seeking a Lead CSR/Teller to deliver premier customer service and manage front-desk operations. As part of the role, you will supervise CSR activity, train new staff, and refer customers to banking partners for cross-selling opportunities.

You will handle daily transactions, cash withdrawals, night deposits, and maintain compliance with bank policies while building trust with customers and ensuring a positive banking experience.