Lead CSR/Teller: Elevate Customer Experience

Fifth Third Bank; Chicago (IL); In loco; USD 44.000 - 68.000; Tempo pieno

Descrizione del lavoro

Fifth Third Bank in Waukegan, IL is seeking a Lead CSR/Teller to deliver exceptional service, manage daily cash handling, and coordinate with bankers to address customers’ financial needs.

You will train new CSRs, uphold the bank’s policies, and maintain accurate records while building trusted relationships with the community. This role emphasizes teamwork, compliance, and customer-first attitudes in a fast-paced environment.

Competenze

• High school diploma or GED required.
• Extensive cash handling experience.
• In-depth knowledge of retail policies and procedures.
• Ability to interact confidently with the public.
• Initiative and sound judgment in decision making.
• Leads and supports customers and team.
• Flexibility in scheduling.

Mansioni

• Provide exceptional customer service in all interactions.
• Refer customers to appropriate business partners for consultative conversations.
• Assist with monthly cash counts and office duties to maintain efficient operations.
• Maintain a balancing record in line with policy and report discrepancies.
• Demonstrate sound judgment and adhere to policies and procedures.
• Assist in training newly hired Customer Service Representatives.

Conoscenze

Cash handling

Public interaction

Leadership

Policy knowledge

Decision making

Integrity

Scheduling flexibility

Formazione

High School diploma/GED

Descrizione del lavoro

Fifth Third Bank in Waukegan, IL is seeking a Lead CSR/Teller to deliver exceptional service, manage daily cash handling, and coordinate with bankers to address customers’ financial needs.

You will train new CSRs, uphold the bank’s policies, and maintain accurate records while building trusted relationships with the community. This role emphasizes teamwork, compliance, and customer-first attitudes in a fast-paced environment.