Senior CSR & Teller Lead — Customer Experience

Fifth Third Bank; Chicago (IL); On-site; USD 44,000 - 68,000; Full time

Job summary

Fifth Third Bank in South Chicago Heights, IL is seeking a Customer Service Representative to deliver outstanding client experiences and refer complex needs to bankers.

Responsibilities include handling cash daily, supporting branch operations, and training new CSRs. You will maintain confidentiality, follow policies, and uphold ethical standards while building trusted relationships with customers and teammates.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience.
• In-depth knowledge of retail policies and procedures.
• Ability to interact confidently with the public.
• Ability to take initiative and exercise sound judgment.
• Flexible scheduling required.

Responsibilities

• Provide excellent customer service and refer to appropriate partners.
• Deepen customer relationships by understanding needs.
• Ensure timely responses and follow-ups.
• Support monthly cash counts and FCA requests.
• Train new Customer Service Representatives.
• Assist in referrals and cross-selling of Retail products.

Skills

Customer service

Cash handling

Leadership

Communication

Problem solving

Integrity

Education

High school diploma/GED

Job description

Fifth Third Bank in South Chicago Heights, IL is seeking a Customer Service Representative to deliver outstanding client experiences and refer complex needs to bankers.

Responsibilities include handling cash daily, supporting branch operations, and training new CSRs. You will maintain confidentiality, follow policies, and uphold ethical standards while building trusted relationships with customers and teammates.