Senior CSM: Remote Digital Marketing Lead

Cypress HCM; Chicago (IL); Hybrid; USD 68,880 - 74,390; Full time

Job summary

A leading consultancy firm in Chicago is seeking a Senior Customer Success Manager to drive customer engagement strategies and measurable success. This remote role requires extensive experience in customer success, especially in a SaaS and digital marketing context. The ideal candidate has excellent communication skills and a passion for delivering business value. This position offers a contract employment type with competitive pay.

Qualifications

• 10+ years of experience in Customer Success for Software as a Service.
• Proven track record of driving customer success and measurable outcomes.
• Existing knowledge of software in digital marketing and data platforms.

Responsibilities

• Accountable for Customer’s overall success with Adobe.
• Act as the central point of contact throughout the Customer’s lifecycle.
• Drive adoption of Adobe Experience Cloud products.

Skills

Customer Success experience

Digital Marketing

Communication skills

Organizational skills

Program Management

Education

Bachelor’s Degree

Job description

A leading consultancy firm in Chicago is seeking a Senior Customer Success Manager to drive customer engagement strategies and measurable success. This remote role requires extensive experience in customer success, especially in a SaaS and digital marketing context. The ideal candidate has excellent communication skills and a passion for delivering business value. This position offers a contract employment type with competitive pay.