Remote Digital Success Manager for Scalable CX

RLDatix North America; Mount Pleasant (SC); Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K

Paid time off

Paid holidays

Job summary

A leading healthcare solutions firm is seeking a Customer Success Manager, Digital Touch to enhance customer engagement through digital strategies. The role includes analyzing customer data for retention and satisfaction, crafting effective digital communication, and streamlining workflows. Ideal candidates will have experience managing numerous accounts in a digital environment and proficiency in analytics platforms and Salesforce. A flexible benefits package supports well-being and encourages a diverse workforce.

Qualifications

• Experience managing 200+ customer accounts in a Digital Touch role.
• Success in customer engagement via digital channels.
• Ability to leverage analytics for insights and decisions.

Responsibilities

• Analyze health metrics to improve retention strategies.
• Craft messaging to enhance customer value realization.
• Identify and streamline digital workflow inefficiencies.
• Support campaigns for scalable customer experiences.
• Monitor client health and satisfaction.
• Create solutions for recurring customer challenges.
• Participate in process improvement initiatives.

Skills

Digital Touch Customer Success

Customer engagement management

Analytical skills

Salesforce Reporting

Data analytics tools

Excel proficiency

Tools

Salesforce

Data analytics tools

Excel

Job description

A leading healthcare solutions firm is seeking a Customer Success Manager, Digital Touch to enhance customer engagement through digital strategies. The role includes analyzing customer data for retention and satisfaction, crafting effective digital communication, and streamlining workflows. Ideal candidates will have experience managing numerous accounts in a digital environment and proficiency in analytics platforms and Salesforce. A flexible benefits package supports well-being and encourages a diverse workforce.