Value Realization CSM: Growth & Retention

ECP; Chicago (IL); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading SaaS company in Chicago is seeking a Customer Success Manager to maximize customer value and foster strong relationships. The role involves driving product adoption, managing customer inquiries, and building effective outreach strategies. Candidates should have experience in SaaS, excellent communication skills, and a proactive mindset. This full-time position offers the chance to positively impact customer satisfaction and retention.

Qualifications

• 2-5 years of experience in SaaS Success or Inside Sales roles.
• Comfortable with cold outreach and converting conversations into outcomes.
• Familiarity with CRM/reporting tools.
• Independent and structured self-starter.

Responsibilities

• Drive customer success through scheduled check-ins and outreach.
• Respond swiftly to pricing queries and churn flags.
• Serve as a product expert guiding customers on best practices.
• Develop playbooks for outreach and retention strategies.

Skills

SaaS Success/Inside Sales

Proactive communication

Analytical skills

Customer service

Problem-solving

Education

Bachelor's degree

Tools

Salesforce

Gainsight

HubSpot

Excel

SQL

Job description

A leading SaaS company in Chicago is seeking a Customer Success Manager to maximize customer value and foster strong relationships. The role involves driving product adoption, managing customer inquiries, and building effective outreach strategies. Candidates should have experience in SaaS, excellent communication skills, and a proactive mindset. This full-time position offers the chance to positively impact customer satisfaction and retention.