Remote Digital Customer Success Leader

ActivTrak; Austin (TX); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Remote work

Minimal travel

Job summary

A dynamic tech company is looking for an experienced Manager, Digital Customer Success to lead and optimize their digital customer success efforts. You will develop and implement strategies to enhance customer retention and drive product adoption. The ideal candidate has at least 5 years of experience in Customer Success, strong analytical skills, and the ability to lead a high-performing team. This remote position offers competitive compensation and an inclusive work environment.

Qualifications

• 5 years experience in Customer Success or Account Management.
• 2 years experience managing a digital customer success team.
• Proven track record of driving product adoption and retention.

Responsibilities

• Develop and execute strategies for digital customer success.
• Oversee targeted customer communications and outreach.
• Own forecasting accuracy for retention and growth.

Skills

Customer Success

Account Management

Digital Marketing

Analytical Skills

Communication Skills

Tools

Salesforce

HubSpot

Gainsight

Job description

A dynamic tech company is looking for an experienced Manager, Digital Customer Success to lead and optimize their digital customer success efforts. You will develop and implement strategies to enhance customer retention and drive product adoption. The ideal candidate has at least 5 years of experience in Customer Success, strong analytical skills, and the ability to lead a high-performing team. This remote position offers competitive compensation and an inclusive work environment.