Remote Senior CSM for Restaurant Partners

Sauce; United States; Remote; USD 85,000 - 130,000; Full time

Benefits offered by this job

Strong & Competitive Compensation Package

Company-Sponsored Insurance Package

Paid Parental Leave

Flexible Work Environment

Responsible Paid Time Off Policy

Job summary

A prominent restaurant tech firm is seeking a Customer Success Manager. This remote role focuses on the long-term success of restaurant partners, including onboarding and retention. The ideal candidate has over 5 years of experience in Customer Success or Account Management, preferably in the SaaS sector. Strong analytical skills with tools like Salesforce and a passion for helping local businesses are essential. Competitive compensation and flexible working conditions are offered.

Qualifications

• 5+ years of experience in Customer Success or Account Management (SaaS preferred).
• Experience managing restaurant or multi-location SMB accounts.
• Strong understanding of delivery logistics and restaurant unit economics.
• Comfortable with KPI analysis using Excel/Google Sheets.

Responsibilities

• Manage a portfolio of NYC-based restaurant partners and ensure their success.
• Forecast renewals and expansions accurately.
• Drive onboarding, retention, and customer engagement.
• Gather and analyze feedback from restaurant partners.

Skills

Customer Success

Account Management

Strategic Partnerships

Data-driven Decision Making

Tools

Salesforce

HubSpot

Excel

Google Sheets

Job description

A prominent restaurant tech firm is seeking a Customer Success Manager. This remote role focuses on the long-term success of restaurant partners, including onboarding and retention. The ideal candidate has over 5 years of experience in Customer Success or Account Management, preferably in the SaaS sector. Strong analytical skills with tools like Salesforce and a passion for helping local businesses are essential. Competitive compensation and flexible working conditions are offered.