Remote Digital Success Manager for Scalable CX

RLDatix North America; Chicago (IL); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

401K

Paid time off

Paid holidays

Job summary

A healthcare solutions provider is seeking a Customer Success Manager for its Digital Touch team in Chicago. This remote role demands expertise in managing large customer accounts and leveraging data to enhance customer engagement through digital channels. The ideal candidate will shape customer success strategies and drive measurable outcomes. Competitive benefits include health insurance, 401K, and paid time off.

Qualifications

• Previous experience in a Digital Touch Customer Success role, managing 200+ customer accounts.
• Proven success in managing customer engagement via digital channels.
• Demonstrated analytical skills to drive customer insights.

Responsibilities

• Utilize customer analytics to enhance retention strategies.
• Craft messaging across digital channels.
• Monitor client health and satisfaction.

Skills

Customer engagement

Analytical skills

Salesforce Reporting

Collaboration

Tools

Salesforce

Data analytics tools

Excel

Job description

A healthcare solutions provider is seeking a Customer Success Manager for its Digital Touch team in Chicago. This remote role demands expertise in managing large customer accounts and leveraging data to enhance customer engagement through digital channels. The ideal candidate will shape customer success strategies and drive measurable outcomes. Competitive benefits include health insurance, 401K, and paid time off.