Strategic CSM for Small Accounts & Growth

BrightEdge; Cleveland (OH); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision insurance

Generous paid time off

Collaborative office culture

Fully stocked kitchen

Quarterly team events

Job summary

A leading digital marketing firm in Cleveland is seeking a Customer Success Manager to partner with customers and drive their digital marketing success. In this role, you'll manage multiple accounts, provide tailored solutions, and enhance platform adoption. Ideal candidates will have over a year of customer-facing experience and strong communication skills. The position offers competitive salary and excellent benefits.

Qualifications

• 1+ years of direct customer facing experience.
• Experience managing a book of business and demonstrated success.
• Comfortable in a fast-paced, high cadence environment.

Responsibilities

• Develop relationships with decision makers of 60 accounts.
• Create plans to execute customer goals using the BrightEdge platform.
• Prepare and execute on quarterly customer success plans.

Skills

Direct customer facing experience

Managing a book of business

Identifying renewal opportunities

Stakeholder engagement

Strong communication skills

Knowledge of digital marketing

Job description

A leading digital marketing firm in Cleveland is seeking a Customer Success Manager to partner with customers and drive their digital marketing success. In this role, you'll manage multiple accounts, provide tailored solutions, and enhance platform adoption. Ideal candidates will have over a year of customer-facing experience and strong communication skills. The position offers competitive salary and excellent benefits.