Public Sector CSM — Geospatial Data, Hybrid

Planet; San Francisco (CA); Hybrid; USD 96,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision

HSA with company contribution

Paid Time Off

Parental Leave

Wellness Program

Home Office Reimbursement

Phone and Internet Reimbursement

Tuition Reimbursement

Equity

Commuter benefits

Volunteer PTO

Job summary

Planet in San Francisco is seeking a Customer Success Manager to serve strategic North America-based public sector customers, guiding them to maximize value from Planet's satellite imagery and geospatial solutions.

You will deepen engagement, drive adoption, and identify renewal and expansion opportunities across federal, state, and municipal agencies, collaborating with Sales, Product, and Support to deliver actionable outcomes.

Qualifications

• 4+ years of experience in Customer Success, Account Management, or related roles.
• Bachelor’s degree in a relevant field.
• Understanding of public sector workflows, procurement processes, and funding cycles.
• Ability to communicate technical concepts to a wide range of audiences from analysts to government executives.
• Skilled in cross-functional collaboration with Sales, Product, Support, and Engineering teams.
• Excellent organizational skills with the ability to manage multiple accounts and priorities.
• A curious, ever-learning mindset and the humility to know your understanding of the customer's mission is never complete, and the drive to keep digging deeper.
• Solid human and organizational intelligence able to read organizational culture, key drivers, and persona types across government agencies, then tailor your approach to optimize for engagement and outcomes.
• Willingness to travel as needed.

Responsibilities

• Build trusted relationships with customers to help them achieve strategic goals using Planet's technology.
• Drive product adoption through onboarding, training, and tailored guidance on best practices.
• Identify expansion and renewal opportunities, partnering with Sales to secure long-term value for customers.
• Advocate for customer needs internally, surfacing feedback to influence product development and roadmap prioritization.
• Collaborate with Sales, Product, and Marketing to develop use cases, success stories, and public sector engagement strategies.
• Provide proactive support and account planning for key renewals, budget cycles, and legislative timelines.
• Champion change for customers navigating a rapidly evolving geospatial landscape, helping agencies adapt Planet's tools to new and emerging mission needs.

Skills

Customer Success

Account Management

Public sector experience

Communication skills

Cross-functional collaboration

Travel flexibility

Education

Bachelor’s degree

Tools

ArcGIS

QGIS

Google Earth Engine

Job description

Planet in San Francisco is seeking a Customer Success Manager to serve strategic North America-based public sector customers, guiding them to maximize value from Planet's satellite imagery and geospatial solutions.

You will deepen engagement, drive adoption, and identify renewal and expansion opportunities across federal, state, and municipal agencies, collaborating with Sales, Product, and Support to deliver actionable outcomes.