Public Sector Geospatial CSM for Federal Agencies

Planetlabs; San Francisco (CA); Ibrido; USD 110.000 - 150.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical/Dental/Vision coverage

HSA with company contribution

Hybrid work arrangement

Descrizione del lavoro

Planet is seeking a Customer Success Manager to serve North American federal, state, and municipal agencies. You will deepen engagement, drive adoption of Planet's satellite imagery and geospatial solutions, and identify growth opportunities within your portfolio.

You will work cross-functionally with Sales, Product, and Marketing to build use cases, advocate for customer needs, and guide renewals while aligning with budget cycles and legislative timelines.

Competenze

• 4+ years of experience in Customer Success, Account Management, or related roles.
• Bachelor's degree in a relevant field.
• Understanding of public sector workflows, procurement processes, and funding cycles.
• Ability to communicate technical concepts to a wide range of audiences from analysts to government executives.
• Skilled in cross-functional collaboration with Sales, Product, Support, and Engineering teams.

Mansioni

• Build trusted relationships with customers to help them achieve strategic goals using Planet's technology.
• Drive product adoption through onboarding, training, and tailored guidance on best practices.
• Identify expansion and renewal opportunities, partnering with Sales to secure long-term value for customers.
• Advocate for customer needs internally, surfacing feedback to influence product development and roadmap prioritization.
• Collaborate with Sales, Product, and Marketing to develop use cases, success stories, and public sector engagement strategies.
• Provide proactive support and account planning for key renewals, budget cycles, and legislative timelines.
• Champion change for customers navigating a rapidly evolving geospatial landscape, helping agencies adapt Planet's tools to new and emerging mission needs.

Conoscenze

CSM / Account Mgmt

Public sector familiarity

Cross-functional collaboration

Communication to varied audiences

Strategic thinking

Formazione

Bachelor's degree

Strumenti

ArcGIS

QGIS

Google Earth Engine

Descrizione del lavoro

Planet is seeking a Customer Success Manager to serve North American federal, state, and municipal agencies. You will deepen engagement, drive adoption of Planet's satellite imagery and geospatial solutions, and identify growth opportunities within your portfolio.

You will work cross-functionally with Sales, Product, and Marketing to build use cases, advocate for customer needs, and guide renewals while aligning with budget cycles and legislative timelines.