Remote Senior Customer Success Manager, POS & Back Office

PAR Technology; Elm (PA); À distance; USD 110 000 - 160 000; Plein temps

Résumé du poste

PAR Technology Corporation is seeking a Senior Customer Success Manager for Point of Sale & Back of House to own relationships with some of PAR’s largest enterprise restaurant customers. You will think ahead, align PAR teams, and deliver measurable value through executive relationships, strategic plans, and proactive risk management.

You will collaborate across Sales, Support, Professional Services, Product, and Engineering to navigate challenges and pursue expansion opportunities.

Qualifications

• 4+ years in Customer Success, Account Management, or similar, in SaaS or enterprise software.
• Experience in restaurant technology strongly preferred, with related retail or hospitality tech backgrounds considered.
• Track record of owning complex, strategic enterprise relationships with multiple stakeholders.
• Experience building relationships with executive-level customers and leading meaningful business reviews.
• Ability to translate customer goals into strategic account plans driving value, retention and growth.
• Fluency to discuss restaurant tech, POS, payments, and back-office environments.

Responsabilités

• Be the strategic partner for a portfolio of large enterprise restaurant customers across the lifecycle.
• Build account plans around goals, priorities and blockers; mobilize PAR teams to progress.
• Lead Quarterly and Executive Business Reviews with senior stakeholders.
• Track customer health, adoption and usage to identify opportunities and address renewal risk.
• Navigate complex challenges by coordinating across Support, Professional Services, Product and Engineering.
• Identify expansion opportunities across locations, modules, and products with Sales/Account Management.
• Own renewal forecasting, account health and stakeholder mapping.
• Become a trusted PAR POS and back-office solution expert.
• Provide customer feedback to help the organization improve.

Connaissances

Enterprise relationships

Executive relationships

SaaS

Restaurant tech

Account planning

Cross-functional

Description du poste

PAR Technology Corporation is seeking a Senior Customer Success Manager for Point of Sale & Back of House to own relationships with some of PAR’s largest enterprise restaurant customers. You will think ahead, align PAR teams, and deliver measurable value through executive relationships, strategic plans, and proactive risk management.

You will collaborate across Sales, Support, Professional Services, Product, and Engineering to navigate challenges and pursue expansion opportunities.