Remote Operations Lead Cross-Functional Programs

Lob

Alton (IL)

Remote

USD 153,000 - 170,000

Full time

2 days ago

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Job summary

Lob is hiring a Business Operations Manager in the United States to orchestrate cross-functional programs spanning Finance, Product, Engineering, Legal, and Go-to-Market. You will drive initiatives from ambiguity to documented processes with named owners and track progress to completion.

You will analyze workflows, quantify costs, and deliver executive-ready insights using Lob's data and AI tooling. This role emphasizes proactive, high-impact delivery and rigorous handoffs to ensure lasting

Qualifications

4-7+ years post-undergrad in management consulting, corporate strategy, or business operations with multi-stakeholder delivery.
Bachelor's degree required; strong cross-functional influencing and ownership.
Experience with BI/data tooling and an analytical approach to process improvement.

Responsibilities

Own three to five concurrent cross-functional programs with defined end states and owners.
Drive outcomes across Product, Engineering, Legal, Security, Partner Ops, and GTM teams.
Diagnose workflows, quantify current state costs, and design automated replacements.
Deliver analysis using Lob's data stack and available AI tooling.
Document programs on completion and hand off to a permanent owner with measurable metrics.
Prepare leadership reviews and strategic recommendations with clear reasoning.
Cover gaps for FP&A, Deal Desk and analytics for company cadences like QBRs.