Senior CRM Tools & Enablement Specialist

DoorDash, Inc.; Chicago (IL); On-site; USD 83,000 - 122,000; Full time

Benefits offered by this job

Equity grants

401(k) employer matching

Paid parental leave

Wellness benefits

Commuter benefits match

Paid time off & paid sick leave

Job summary

DoorDash is seeking a Sr. Associate in Product Marketing Operations to become the CRM tooling expert, train operators, and document tool usage.

You will partner with Product and Engineering to shape tool roadmaps and manage migrations with capacity planning and adoption metrics. You will build processes from scratch where needed and ensure CRM teams can run campaigns efficiently, with a strong emphasis on enablement and cross-functional collaboration.

Qualifications

• 3+ years of experience as a CRM operator, building and launching campaigns in a CRM platform.
• Technical expertise in a CRM platform (Braze, Salesforce, Iterable, etc.)
• Experience creating documentation and training materials for internal teams.
• Program management skills, including supporting migrations to new tools.
• Ability to partner with Product and Engineering teams.

Responsibilities

• Become an expert in our CRM tools and how operators use them to build campaigns.
• Identify friction in our tooling and processes alongside CRM operators.
• Work with Product and Engineering to define requirements and influence the roadmap for existing and new tools.
• Create and maintain documentation for CRM operators.
• Design and deliver enablement and training for frictionless campaign building.

Skills

CRM tools

CRM operators

documentation

enablement materials

Product & Engineering partnership

Tools

Braze

Salesforce

Iterable

Job description

DoorDash is seeking a Sr. Associate in Product Marketing Operations to become the CRM tooling expert, train operators, and document tool usage.

You will partner with Product and Engineering to shape tool roadmaps and manage migrations with capacity planning and adoption metrics. You will build processes from scratch where needed and ensure CRM teams can run campaigns efficiently, with a strong emphasis on enablement and cross-functional collaboration.