Senior CRM Tools Enablement - Product Ops

DoorDash, Inc.; Los Angeles (CA); On-site; USD 83,000 - 122,000; Full time

Benefits offered by this job

401(k) with employer matching

Paid parental leave

Wellness benefits

Paid time off & sick leave

Job summary

DoorDash is seeking a Sr. Associate in Product Marketing Operations to become the CRM tooling expert for campaigns. You will train operators, document how tools work, and partner with Product and Engineering to shape tool roadmaps and requirements.

You will ensure CRM teams have a frictionless process, manage migrations, plan capacity, forecast needs, and build processes from the ground up. This role emphasizes hands-on CRM tooling and enablement across brands and audiences.

Qualifications

• 3+ years of experience as a CRM operator, building and launching campaigns in a CRM platform
• Technical expertise in a CRM platform (Braze, Salesforce, Iterable, etc.)
• Experience creating documentation and training or enablement materials for internal teams
• Program management skills, including supporting migrations to new tools
• Ability to partner with Product and Engineering teams

Responsibilities

• Become an expert in our CRM tools and how operators use them to build campaigns
• Identify friction in our tooling and processes alongside CRM operators
• Work directly with Product and Engineering to define requirements and influence the roadmap for existing and new tools
• Create and maintain documentation for CRM operators
• Design and deliver enablement and training so CRM teams have everything they need for a frictionless process while building campaigns
• Program-manage migrations to new tools, including capacity planning and forecasting
• Build processes from scratch

Skills

CRM campaign management

CRM tooling expertise

Documentation / training materials

Program management

Cross-functional collaboration

Tools

Braze

Salesforce

Iterable

Job description

DoorDash is seeking a Sr. Associate in Product Marketing Operations to become the CRM tooling expert for campaigns. You will train operators, document how tools work, and partner with Product and Engineering to shape tool roadmaps and requirements.

You will ensure CRM teams have a frictionless process, manage migrations, plan capacity, forecast needs, and build processes from the ground up. This role emphasizes hands-on CRM tooling and enablement across brands and audiences.