CRM Automation Lead - Marketing Product Ops

DoorDash, Inc.; Los Angeles (CA); Presencial; USD 109.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity grants

401(k) plan with employer matching

Paid parental leave

Descripción de la vacante

DoorDash is seeking an Associate Manager on CRM Automation to own the AI-powered automation that helps Campaign Operators build, edit, QA, and monitor CRM campaigns at scale. You’ll partner with Campaign Operators and the Martech/Marketing teams to design AI-enabled tools, remove manual steps, and track adoption across audiences.

This cross-functional builder role requires 4+ years in marketing tech, hands-on CRM experience, and strong communication skills to translate automation concepts for

Formación

• 4+ years of experience in marketing technology or a similar operational role.
• Hands-on experience building, editing, or operating CRM campaigns in leading platforms.
• Fluency with AI tools (e.g., ChatGPT, Claude, Copilot) and applying them to automate repetitive work.
• Demonstrated ability to coordinate cross-functional projects and manage milestones.
• Comfort working with data to track adoption and efficiency metrics; dashboards or SQL a plus.
• Strong written and verbal communication; translate automation concepts for campaign operators.
• Detail-oriented with a high bar for quality.

Responsabilidades

• Own and evolve the CRM automation roadmap using internal AI tools to help operators build, edit, QA, and monitor campaigns.
• Identify high-effort manual steps in campaign workflows and design AI-assisted automations.
• Apply AI to campaign QA and monitoring so issues are caught early and surfaced across audiences.
• Partner cross-functionally with Campaign Operators, Marketing, Martech, and Product to define requirements and priorities.
• Track adoption, time saved, and campaign error rates to show automation impact.
• Create documentation, SOPs, and training to help operators adopt new tools.

Conocimientos

CRM automation

Cross-functional collaboration

AI-driven automation

Data-driven decision making

Herramientas

Braze

Salesforce Marketing Cloud

Iterable

Responsys

Descripción del empleo

DoorDash is seeking an Associate Manager on CRM Automation to own the AI-powered automation that helps Campaign Operators build, edit, QA, and monitor CRM campaigns at scale. You’ll partner with Campaign Operators and the Martech/Marketing teams to design AI-enabled tools, remove manual steps, and track adoption across audiences.

This cross-functional builder role requires 4+ years in marketing tech, hands-on CRM experience, and strong communication skills to translate automation concepts for