CRM Automation Lead, Marketing Product Ops

DoorDash, Inc.; San Francisco (CA); Sur place; USD 109 000 - 160 000; Plein temps

Résumé du poste

DoorDash, Inc. is seeking an Associate Manager to own the CRM automation roadmap, leveraging AI tools to speed up campaign creation, editing, QA, and monitoring across multiple audiences.

You will partner with Campaign Operators and Martech to design scalable AI-enabled workflows and document best practices. You will lead cross-functional initiatives, measure adoption and efficiency, and translate complex automation into clear guidance for operators.

Qualifications

• 4+ years of experience in marketing technology, marketing operations, CRM marketing, program management, or a similar operational role at a technology company.
• Hands-on experience building, editing, or operating CRM campaigns in marketing automation platforms (Braze, Salesforce Marketing Cloud, Iterable, Responsys, or similar)
• Fluency with AI tools (e.g., ChatGPT, Claude, Copilot) and a demonstrated ability to apply them to automate repetitive work
• Demonstrated ability to coordinate cross-functional projects – defining milestones, managing dependencies, and keeping stakeholders aligned
• Comfort working with data to track adoption and efficiency metrics and surface insights; experience with dashboards or basic SQL a plus
• Strong written and verbal communication skills – able to translate technical automation into plain language for campaign operators
• Detail-oriented with a high bar for quality; you notice what's missing before others do

Responsabilités

• Own and evolve the CRM automation roadmap, using DoorDash's internal AI tools to help Campaign Operators build, edit, QA, and monitor campaigns more efficiently
• Identify high-effort manual steps in campaign build and edit workflows and design AI-assisted automations to replace them
• Apply AI to campaign QA and ongoing monitoring so issues are caught early and surfaced quickly across all audiences
• Partner cross-functionally with Campaign Operators, Marketing, Martech, and Product to define requirements and prioritize what to automate next
• Track and report on adoption, time saved, and campaign error rates to demonstrate the impact of automation
• Build documentation, SOPs, and training that help Campaign Operators adopt new tools and workflows with confidence

Connaissances

CRM automation

AI tools

Cross-functional coordination

Data analysis

SQL basics

Communication skills

Attention to detail

Outils

Braze

Salesforce Marketing Cloud

Iterable

Responsys

Description du poste

DoorDash, Inc. is seeking an Associate Manager to own the CRM automation roadmap, leveraging AI tools to speed up campaign creation, editing, QA, and monitoring across multiple audiences.

You will partner with Campaign Operators and Martech to design scalable AI-enabled workflows and document best practices. You will lead cross-functional initiatives, measure adoption and efficiency, and translate complex automation into clear guidance for operators.