CRM Operations & Enablement Lead - Product Marketing

DoorDash; San Francisco (CA); On-site; USD 83,000 - 122,000; Full time

Benefits offered by this job

401(k) with employer matching

Paid parental leave (16 weeks)

Wellness benefits

Commuter benefits

Paid time off

Medical/dental/vision

Job summary

DoorDash is seeking a Sr. Associate in Product Marketing Operations in San Francisco to become an expert in our CRM tools (Braze, Salesforce, Iterable), train operators, document tool workflows, and influence tool roadmaps with Product and Engineering.

You will identify tooling friction, design enablement and training, and program-manage migrations with capacity planning and forecasting. The role requires 3+ years as a CRM operator and strong cross-functional partnership.

Qualifications

• Become an expert in our CRM tools and how operators use them to build campaigns.
• Identify friction in tooling and processes alongside CRM operators.
• Work with Product and Engineering to define requirements and influence roadmaps for existing and new tools.
• Create and maintain documentation for CRM operators.
• Design and deliver enablement and training so CRM teams have everything they need for a frictionless process while building campaigns.

Responsibilities

• Become an expert in our CRM tools and how operators use them to build campaigns.
• Identify friction in our tooling and processes alongside CRM operators.
• Work directly with Product and Engineering to define requirements and influence the roadmap for existing and new tools.
• Create and maintain documentation for CRM operators.
• Design and deliver enablement and training so CRM teams have everything they need for a frictionless process while building campaigns.
• Program-manage migrations to new tools, including capacity planning and forecasting.
• Build processes from scratch where needed.

Skills

CRM tools expert

Campaigns in CRM

Training & enablement

Documentation creation

Cross-functional partner

Tools

Braze

Salesforce

Iterable

Job description

DoorDash is seeking a Sr. Associate in Product Marketing Operations in San Francisco to become an expert in our CRM tools (Braze, Salesforce, Iterable), train operators, document tool workflows, and influence tool roadmaps with Product and Engineering.

You will identify tooling friction, design enablement and training, and program-manage migrations with capacity planning and forecasting. The role requires 3+ years as a CRM operator and strong cross-functional partnership.