Associate Manager, AI-Powered CRM Campaign Ops

DoorDash, Inc.; Chicago (IL); On-site; USD 109,000 - 160,000; Full time

Benefits offered by this job

401(k) with employer matching

Paid parental leave

Wellness benefits

Commuter benefits match

Paid time off

Job summary

DoorDash's marketing product operations team connects Retention Marketing with the tools, systems, and data that power it. As Associate Manager on CRM Automation, you will own developing AI-powered automations that help Campaign Operators build, edit, QA, and monitor CRM campaigns faster and with fewer errors across every audience we serve.

You will partner with Campaign Operators, Marketing, Martech, and Product to define requirements, track adoption, and demonstrate impact through dashboards

Qualifications

• 4+ years in marketing technology/ops or CRM programs at a tech company.
• Hands-on CRM campaign experience in Braze, SFMC, Iterable, Responsys, or similar.
• Fluent with AI tools (ChatGPT/Claude/Copilot) and apply to automate repetitive work.
• Experience coordinating cross-functional projects and milestones.
• Data-driven with dashboards; basic SQL a plus.
• Strong written and verbal communication translating automation to plain language.
• Detail-oriented with a high bar for quality.

Responsibilities

• Own and evolve the CRM automation roadmap using internal AI tools.
• Identify high-effort steps and design AI-assisted automations.
• Apply AI to campaign QA and ongoing monitoring across audiences.
• Coordinate with Campaign Operators, Marketing, Martech, and Product.
• Track adoption and report impact on time saved and errors.
• Develop documentation, SOPs, and training for teams.

Skills

Marketing technology

CRM campaign automation

AI tool fluency

Cross-functional coordination

Data/Dashboard analysis

Written and verbal communication

Detail-oriented

Tools

Braze

Salesforce Marketing Cloud

Iterable

Responsys

Job description

DoorDash's marketing product operations team connects Retention Marketing with the tools, systems, and data that power it. As Associate Manager on CRM Automation, you will own developing AI-powered automations that help Campaign Operators build, edit, QA, and monitor CRM campaigns faster and with fewer errors across every audience we serve.

You will partner with Campaign Operators, Marketing, Martech, and Product to define requirements, track adoption, and demonstrate impact through dashboards