CRM Ops & Campaign Enablement Lead

DoorDash, Inc.; United States; Remote; USD 83,000 - 122,000; Full time

Job summary

DoorDash, Inc. is seeking a Sr. Associate in Marketing Product Operations in the United States. The role focuses on CRM tooling, enabling operators, and aligning with Product and Engineering to define requirements and roadmap for CRM campaigns.

Ideal candidates will have 3+ years as a CRM operator, strong CRM platform expertise (Braze, Salesforce, Iterable), and experience creating internal docs and training materials. This position includes equity opportunities and comprehensive benefits.

Qualifications

• 3+ years of experience as a CRM operator, building and launching campaigns in a CRM platform.
• Technical expertise in a CRM platform (Braze, Salesforce, Iterable, etc.).
• Experience creating documentation and training or enablement materials for internal teams.
• Program management skills, including supporting migrations to new tools.
• Ability to partner with Product and Engineering teams.

Responsibilities

• Become an expert in our CRM tools and how operators use them to build campaigns.
• Identify friction in our tooling and processes alongside CRM operators.
• Work directly with Product and Engineering to define requirements and influence the roadmap for existing and new tools.
• Create and maintain documentation for CRM operators.
• Design and deliver enablement and training so CRM teams have everything they need for a frictionless process while building campaigns.
• Program-manage migrations to new tools, including capacity planning and forecasting.
• Build processes from scratch where needed.

Skills

CRM operations

Training/documentation

Program management

Partner with Product & Eng

Education

Bachelor-level degree or equivalent

Tools

Braze

Salesforce

Iterable

Job description

DoorDash, Inc. is seeking a Sr. Associate in Marketing Product Operations in the United States. The role focuses on CRM tooling, enabling operators, and aligning with Product and Engineering to define requirements and roadmap for CRM campaigns.

Ideal candidates will have 3+ years as a CRM operator, strong CRM platform expertise (Braze, Salesforce, Iterable), and experience creating internal docs and training materials. This position includes equity opportunities and comprehensive benefits.