Senior CRM Ops & Enablement Associate

DoorDash, Inc.; Austin (TX); Sur place; USD 83 000 - 122 000; Plein temps

Avantages offerts par ce poste

Equity grants

Comprehensive benefits

401(k) with employer matching

Résumé du poste

DoorDash's Product Marketing Operations team serves as the bridge between Retention Marketing and the tools, systems, and data that power it. As a Sr.

Associate, you will master CRM tools (Braze, Salesforce, Iterable) used to build campaigns, train operators, document tool usage, and influence tool roadmaps with Product and Engineering. You will lead enablement, support migrations, capacity planning, adoption metrics, and build processes from scratch to ensure frictionless campaigns across

Qualifications

• 3+ years of experience as a CRM operator building campaigns in a CRM platform.
• Technical expertise in Braze, Salesforce, Iterable, or similar.
• Experience creating documentation and training materials for internal teams.
• Program management experience including migrations to new tools.
• Ability to partner with Product and Engineering teams.

Responsabilités

• Become an expert in our CRM tools and how operators use them to build campaigns.
• Identify friction in tooling and processes with CRM operators.
• Collaborate with Product and Engineering to define requirements and influence tool roadmaps.
• Create and maintain documentation for CRM operators.
• Design and deliver enablement and training for frictionless campaigns.
• Program-manage migrations to new tools including capacity planning and forecasting.
• Build processes from scratch.

Connaissances

CRM operator

CRM tooling expertise

Documentation & training

Program management

Cross-functional collaboration

Outils

Braze

Salesforce

Iterable

Description du poste

DoorDash's Product Marketing Operations team serves as the bridge between Retention Marketing and the tools, systems, and data that power it. As a Sr.

Associate, you will master CRM tools (Braze, Salesforce, Iterable) used to build campaigns, train operators, document tool usage, and influence tool roadmaps with Product and Engineering. You will lead enablement, support migrations, capacity planning, adoption metrics, and build processes from scratch to ensure frictionless campaigns across