CRM Tools Lead for Product Marketing Operations

DoorDash, Inc.; Sunnyvale (CA); On-site; USD 83,000 - 122,000; Full time

Benefits offered by this job

401(k) plan with employer matching

16 weeks paid parental leave

Medical, dental, and vision benefits

Paid time off and holidays

Job summary

DoorDash is hiring a Sr. Associate in Product Marketing Operations to become the CRM expert for campaign builders and operators. You will train teams, document tool usage, and partner with Product and Engineering to shape requirements and roadmaps for current and new CRM tools.

You will also manage migrations, capacity planning, and process creation to ensure frictionless campaign execution. The role emphasizes governance, enablement, and cross-functional collaboration to support CRM campaigns

Qualifications

• 3+ years of experience as a CRM operator, building and launching campaigns in a CRM platform.
• Technical expertise in a CRM platform (Braze, Salesforce, Iterable, etc.).
• Experience creating documentation and training or enablement materials for internal teams.
• Program management skills, including supporting migrations to new tools.
• Ability to partner with Product and Engineering teams.

Responsibilities

• Become an expert in our CRM tools and how operators use them to build campaigns.
• Identify friction in our tooling and processes.
• Work directly with Product and Engineering to define requirements and influence the roadmap for existing and new tools.
• Create and maintain documentation for CRM operators.
• Design and deliver enablement and training so CRM teams have everything they need for a frictionless process while building campaigns.
• Program-manage migrations to new tools, including capacity planning and forecasting.
• Build processes from scratch.

Skills

CRM operator

CRM platforms (Braze, Salesforce,.Iter

Documentation & training

Program management

Cross-functional collaboration

Tools

Braze

Salesforce

Iterable

Job description

DoorDash is hiring a Sr. Associate in Product Marketing Operations to become the CRM expert for campaign builders and operators. You will train teams, document tool usage, and partner with Product and Engineering to shape requirements and roadmaps for current and new CRM tools.

You will also manage migrations, capacity planning, and process creation to ensure frictionless campaign execution. The role emphasizes governance, enablement, and cross-functional collaboration to support CRM campaigns