Senior CRM Executive — AI-Driven Growth, Remote

ServiceNow; San Diego (CA); Remote; USD 131,000 - 191,000; Full time

Benefits offered by this job

Health plans

Flexible spending accounts

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking a Sr CRM Account Executive in the San Diego area with a remote work option and a deep background in software sales. You will drive CRM initiatives with executives, lead strategic account planning, and coordinate across a broad virtual team to win strategic opportunities.

You will partner with customers to define value, demonstrate ROI, and close deals while championing AI-enabled CRM solutions and a customer-success mindset. Expect travel up to 50% based on territory needs.

Qualifications

• 10+ years of sales experience within software or solutions sales organizations.
• Experience establishing trusted relationships with current and prospective clients and other teams.
• Experience producing new business, negotiating deals, and maintaining healthy C-Level relationships.
• Experience achieving sales targets.
• Experience integrating AI into work processes, decision-making, or problem-solving.

Responsibilities

• Sell to line of business owners across Call center & customer service, field operations, Revenue Operations, and Sales organizations.
• Build relationships with customer executives and decision makers, understanding their CRM priorities and purchasing process.
• Develop account and territory plans identifying priority customers and growth opportunities.
• Oversee client relationship mapping and orchestrate an account strategy with a broad virtual team.
• Be a trusted advisor by understanding the customer business and advising on how ServiceNow CRM can help achieve goals.
• Hold Customer Business Reviews to understand use cases, adoption, and expansion opportunities.

Skills

10+ years sales

Trusted relationships

New business development

Sales targets

AI in work processes

Big picture IT

Customer success mindset

Willingness to travel

Job description

ServiceNow is seeking a Sr CRM Account Executive in the San Diego area with a remote work option and a deep background in software sales. You will drive CRM initiatives with executives, lead strategic account planning, and coordinate across a broad virtual team to win strategic opportunities.

You will partner with customers to define value, demonstrate ROI, and close deals while championing AI-enabled CRM solutions and a customer-success mindset. Expect travel up to 50% based on territory needs.