Senior CRM Executive - Remote, AI-Driven Enterprise Growth

ServiceNow; United States; Remote; USD 92,000 - 141,000; Full time

Job summary

ServiceNow is seeking a Senior CRM Account Executive to lead transformational CRM opportunities with enterprise customers. You will present competently, demo effectively, and drive value-based engagements that align with customer priorities and measurable outcomes.

You will collaborate with cross-functional teams, manage complex account strategies, and travel up to 50% as needed to advance opportunities and close deals. Remote-friendly, Toronto-based, with global impact.

Qualifications

• 10+ years of sales experience within software or solutions sales to enterprise customers.
• Proven success selling CRM or adjacent solutions (FSM, S2P, Q2C).
• Experience building trusted relationships with current and prospective clients and cross-functional teams.
• Track record of hitting annual sales targets and high quota attainment.
• Experience integrating AI into work processes, decision-making, or problem-solving.

Responsibilities

• Sell to line of business owners across: Call center & customer service, field operations, Revenue Operations, and Sales organizations.
• Build relationships with customer executives and decision makers, understanding their CRM Priorities and purchasing process.
• Develop account and territory plans that identify priority customers, growth opportunities, and the actions needed to pursue them.
• Oversee client relationship mapping, orchestrating an account strategy while leading across a broad virtual team (Sales Specialists, Solutions Consultant, Success resources, Partners and Marketing, etc.).
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow CRM can help them achieve their business goals
• Hold Customer Business Reviews (CBRs) to understand business use case and objectives, customer adoption, and identify expansion opportunities.

Skills

Sales experience (software/solutions)

CRM experience

Executive relationships

Negotiation & deals

AI in workflows

Team collaboration

Travel readiness

Job description

ServiceNow is seeking a Senior CRM Account Executive to lead transformational CRM opportunities with enterprise customers. You will present competently, demo effectively, and drive value-based engagements that align with customer priorities and measurable outcomes.

You will collaborate with cross-functional teams, manage complex account strategies, and travel up to 50% as needed to advance opportunities and close deals. Remote-friendly, Toronto-based, with global impact.