Senior CRM Enterprise AE — Remote TX | AI‑Driven Growth

ServiceNow; Austin (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

ServiceNow in Austin, TX is seeking a Senior CRM Account Executive to drive the success of our CRM products built on the ServiceNow platform. The role focuses on unifying enterprise processes with a single source of truth to enable digital transformation.

You will partner with account teams, customers, and partners to shape strategy, plan territory coverage, and win solutions. Travel 30-50% is expected.

Qualifications

• Must be located in Texas.
• Track record of meeting/exceeding quotas selling transferable CRM/FS M platform software.
• 7+ years selling transferable CRM/FS M platform software.
• 5+ years as quota-carrying AE / Sales Specialist or equivalent.
• 3+ years full cycle ownership in Enterprise segment (5K+ employees).
• Understanding of business sales processes.
• Travel required: 30-50%.
• Experience in leveraging or integrating AI into work processes or decision making.

Responsibilities

• Support territory strategy and planning to improve vertical agreements and account use-case targeting.
• Provide input during account planning based on territory strategy and recommendations.
• Ensure recommendations align with Now Value principles in territory strategy and planning.
• Support customers to envision the value of digital transformation and develop strategy with the account team and partners.
• Interlock with SC & Specialist SC on Capability Roadmap for feedback and engagement model.
• Coach AEs and ACE to identify specialty opportunities and manage the sales cycle.
• Customize time allocation of responsibilities to territory needs and celebrate successes.
• Champion diversity and belonging to contribute to an open, inclusive environment.

Skills

Location in TX

Quota attainment

7+ years selling software

5+ years AE experience

3+ years enterprise full cycle

Business sales processes

Travel 30-50%

AI integration experience

Job description

ServiceNow in Austin, TX is seeking a Senior CRM Account Executive to drive the success of our CRM products built on the ServiceNow platform. The role focuses on unifying enterprise processes with a single source of truth to enable digital transformation.

You will partner with account teams, customers, and partners to shape strategy, plan territory coverage, and win solutions. Travel 30-50% is expected.