Senior CRM Account Executive — Remote, AI-Driven Growth

ServiceNow; United States; Remote; USD 131,000 - 191,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking a Sr CRM Account Executive to drive its CRM business from San Diego and beyond, shaping strategic opportunities and leading complex sales cycles. You will present AI-enabled CRM solutions to senior executives, conduct discovery, and deliver measurable business outcomes through customer-specific priorities and use cases.

The role requires 10+ years in software sales, a track record of quota attainment, and the ability to build trusted relationships.

Qualifications

• 10+ years of sales experience within software OR solutions sales organization.
• Experience establishing trusted relationships with current and prospective clients and other teams.
• Experience producing new business, negotiate deals, and maintain healthy C-Level relationships.
• Track record of high quota attainment and consistently hitting annual sales targets.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Experience promoting a customer success focus in a "win as a team" environment.
• Willingness to travel up to 50%.

Responsibilities

• Sell to line of business owners across: Call center & customer service, field operations, Revenue Operations, and Sales organizations.
• Build relationships with customer executives and decision makers, understanding their CRM Priorities and purchasing process.
• Develop account and territory plans that identify priority customers, growth opportunities, and the actions needed to pursue them.
• Oversee client relationship mapping, orchestrating an account strategy while leading across a broad virtual team (Sales Specialists, Solutions Consultant, Success resources, Partners and Marketing, etc.)
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow CRM can help them achieve their business goals
• Hold Customer Business Reviews (CBRs) to understand business use case and objectives, customer adoption, and identify expansion opportunities.

Skills

Sales experience

Trusted relationships

New business development

Quota attainment

AI in sales

Customer success

Travel up to 50%

Job description

ServiceNow is seeking a Sr CRM Account Executive to drive its CRM business from San Diego and beyond, shaping strategic opportunities and leading complex sales cycles. You will present AI-enabled CRM solutions to senior executives, conduct discovery, and deliver measurable business outcomes through customer-specific priorities and use cases.

The role requires 10+ years in software sales, a track record of quota attainment, and the ability to build trusted relationships.