Senior CRM Account Executive — AI-Driven Growth (Remote)

ServiceNow; Chicago (IL); Remote; USD 131,000 - 191,000; Full time

Job summary

ServiceNow in Chicago, IL is seeking a Sr CRM Account Executive to lead strategic CRM opportunities. You will engage executives, shape deals, and drive value-based outcomes across key CRM use cases.

The role blends deep industry knowledge with technical fluency to present, demo, and secure customer investments in ServiceNow CRM solutions. You will build territory plans, manage cross-functional teams, conduct CBRS, and travel up to 50%.

Qualifications

• 10+ years of software sales experience required.
• Proven ability to secure new business and manage C-level relationships.
• Willingness to travel up to 50% and collaborate with cross-functional teams.
• Experience leveraging AI in workflows or decision-making is encouraged.

Responsibilities

• Sell to lines of business across Call center, customer service, field ops, Rev Ops, and Sales teams.
• Develop account and territory plans identifying priority customers and growth opportunities.
• Lead discovery sessions and value-based selling to drive CRM investments.
• Coordinate a broad virtual team across Sales Specialists, Solutions Consultants, Success resources, Partners and Marketing.

Skills

Sales experience

Trusted relationships

New business & negotiations

Quota attainment

AI integration in workflows

Customer success mindset

Travel up to 50%

Job description

ServiceNow in Chicago, IL is seeking a Sr CRM Account Executive to lead strategic CRM opportunities. You will engage executives, shape deals, and drive value-based outcomes across key CRM use cases.

The role blends deep industry knowledge with technical fluency to present, demo, and secure customer investments in ServiceNow CRM solutions. You will build territory plans, manage cross-functional teams, conduct CBRS, and travel up to 50%.