Senior CRM Solutions Leader - Remote, AI & Customer Success

ServiceNow; United States; À distance; USD 150 000 - 190 000; Plein temps

Résumé du poste

ServiceNow is seeking a Senior Manager of CRM and Industry Solution Consulting to lead a talented team delivering AI-powered solutions to customers. You will mentor consultants, drive talent development, and partner with Sales Leaders on account strategy and customer success.

Flexible or remote work is supported, with a strong emphasis on equal opportunity. Join a global leader in intelligent cloud platforms to help organizations work smarter and faster, delivering outcomes that matter for

Qualifications

• Experience leading Solution Consulting/Presales teams in enterprise software or SaaS.
• Strong understanding of AI, CRM, and Customer Service across industries.

Responsabilités

• Lead and grow a high-performing team of Solution Consultants focused on CRM and Industry workflows.
• Coach and develop talent, building Solution Consultants into trusted advisors and future leaders.
• Partner with Sales Leaders to drive aligned account planning, opportunity strategy, and customer success.

Connaissances

Leadership

Storytelling

Communication

Relationship-building

AI understanding

CRM knowledge

Customer service

Description du poste

ServiceNow is seeking a Senior Manager of CRM and Industry Solution Consulting to lead a talented team delivering AI-powered solutions to customers. You will mentor consultants, drive talent development, and partner with Sales Leaders on account strategy and customer success.

Flexible or remote work is supported, with a strong emphasis on equal opportunity. Join a global leader in intelligent cloud platforms to help organizations work smarter and faster, delivering outcomes that matter for